Return Policy (Effective March 14, 2023)
Online/Preorder/LIVE Sales Event Purchase Returns: are accepted within 20 calendar days from date of delivery receipt for ONLINE CREDIT in the form of a DIGITAL GIFT CARD. Shipping charges are non-refundable. Refunds made to an order where free shipping was applied will have the shipping cost deducted from the store credit balance if the total sale is brought to under $150.
- Please email us at shopwillowdistrict (at) gmail.com to initiate a return. Provide your order number (located at the top right of your packing slip) along with the reason for the return.
Returned items must be unwashed and unworn. ALL items must be returned with tags/stickers attached and with completed return card. We reserve the right to refuse any item that shows signs of misuse, wear, odor, stains, damage or alteration. Returns WILL be refused if outside of return policy timeframe, if any tags are missing or return card is not present.
- Shipping costs for returns are the responsibility of the customer using the shipping carrier of your choice. Please ensure you use tracking or consider insurance as we do not guarantee receipt of your return. Also ensure your returned item(s) is packaged properly to avoid damage. Damage incurred during shipping is not the responsibility of Willow District and we reserve the right to refuse returns.
- FINAL SALE ITEMS: GIFT CARDS / MYSTERY BAGS / ACCESSORIES / SALE + CLEARANCE / EVENT FEES (UNLESS CANCELED BY US)
- Shipping address for returns
4950 13th Avenue
Fargo, ND 58103
- If you should receive a shipment from us that arrives damaged, please take a photo of the package itself and the damage that occurred during shipment -- and email it to shopwillowdistrict (at) gmail.com. If the carrier is present and the damage is evident, please show to the carrier immediately. This allows us to contact the carrier and report the damage properly for appropriate refund actions.